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Team Gazelle - FAQ

Welcome to our Help Section:

Team Gazelle is Michigan's premier team sales dealer. We strive to provide unparalleled customer service and exceptional standards. Our customer service team is dedicated to help your every need, please reach out to us if you have additional questions at 616-957-1050.

How do I place an order online for my uniform?
Can I add other soccer or running items from Gazelle Sports to my club uniform order?
I have athletes on different teams within the club, do I need to place 2 separate orders?
Can I order more than once?
How do I determine the correct size(s)?
Can I change my uniform number?
When can I expect to receive my order(s)?
What does it mean when my product is on backorder or an item is missing?
Are all items on my catalog always available?
How should I wash my uniform?
What does it mean when an item is being embroidered?
Can I exchange/return product?
Can I cancel my order?
Can I call and place an order over the phone?
Need more help?

 

How do I  place an order online for my uniform? 
You will receive a link from your club shortly after your fitting that will direct you to your clubs online catalog. DO NOT place your order if you have not received your player number. Please save the link for future orders.  If you have lost the link please contact your team manager.


Can I add other soccer or running items from Gazelle Sports to my club uniform order?
Yes, you may add soccer shoes, shin guards, soccer balls, and other soccer equipment through your club online catalog. Once you have selected your uniform you can select the soccer or run icon on the top left corner that will direct you to the gazelle sports online store. Please note that you will receive multiple order shipments: one for your uniform order and the other for your other gear ordered.


I have players on different teams within the club, do I need to place 2 separate orders? 
No, you can place one individual order for multiple players. We ask that you verify sizes and player numbers.  We cannot return or exchange personalized items (any product embellished or embroidered with a player number or name).


Can I order more than once? 
Yes, the online catalog is always open for ordering. Please refer to the original email from your club for the correct link. If you have lost your link, please contact your team manager for assistance. Once an order is placed we are not able to add to it manually. Please place a new order and it will be processed separately from your original order.


How do I determine the correct size(s)? 
If you missed your clubs fitting, please reach out to your team manager and/or uniform coordinator. We provide each of our clubs with a sample required kit. It is the best way to get an accurate depiction of how your required kit will fit. We do provide general sizing charts on your online club catalog main page listed under sizing and size chart. Please know these are general sizing charts and may not accurately describe the size of all styles made by a particular vendor. We ask that you check the sizes you are ordering multiple times throughout the ordering process.  We cannot return or exchange personalized items (any product embellished or embroidered with a player number or name).


Can I change my uniform number? 
Once an order is placed we cannot manually change it for any reason. Please do not place an order if you have not received confirmation of your athletes player number from your club. We are not able to exchange or refund personalized items.


When can I expect to receive my order? 
We strive to ship orders as quickly as possible but orders can take as long as 4 weeks due to item availability. However, this is an estimated time. Due to a high volume of orders we receive, we cannot expedite the process as this would be unfair to other players and clubs. We process orders in the order as they are placed. Those that place their order early on will most likely receive their order before those that place their order at a later date.


What does it mean when my product is on backorder or an item is missing? 
Unfortunately, vendors sometimes place items on backorder. If any item in your order has been backordered you will be notified in a timely fashion and asked to either change sizes, cancel the item, or wait out the backorder.At the time you ordered we did not have all of your product in stock. We recognized that we were short on your items and have ordered more. Those items will be shipped separately as they become available.


Are all items on my catalog always available? 
Sizes listed on your online catalog reflect what sizes we have available. If you do not see your size please check back, we should get more in soon.


How should I wash my uniform? 
To wash, please follow the guidelines below. Club apparel items have high profile logos and numbers applied and need to be handled with care.
  • Wash inside out with COLD water
  • Hang Dry


What does it mean when an item is being embroidered? 
Most of the items in your club catalog are heat pressed. However, some items are embroidered or stitched and those items may take up to 10 business days longer to be completed. Those items will be shipped separately as they become available.


Can I exchange/return product? 
Visit the return/exchange page at gazellesports.com/wp/returns-soccer-club/ and print the provided form. You will need to place a new order for the desired item(s) and write it in the form provided. Send in your items with the completed form. You will be responsible for  payment of mailing in the desired item(s) for a refund. Please keep a reference of your tracking number to ensure the package has been received by us. We will refund you for the item(s) you are sending back and will also refund you the shipping fee on your new order.  You may exchange any item(s) without a player name or number within the first 30 days.


Can I cancel my order?
If you need to cancel your order please give us a call at 616-957-1050 as soon as possible (do not email us). To cancel specific items, we will cancel the undesired item(s) and instruct that you place a new order for the desired item(s). We will refund you the shipping cost on your new order. Once your order has been processed we cannot cancel your order or change your order!


Can I call and place an order over the phone? 
We ask that you place your order online to receive your clubs discounted price. However, if you do not have access to place your order online, you may call our customer service at 616-957-1050.


Need more help? 
If you still need further assistance please email us at teamsales@gazellesports.com and we will respond to your inquiry as soon as possible. You may also call customer service at  616-957-1050. Customer service is available Monday through Friday 9am-5pm. Thank you and have a great day!