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Frequently Asked Questions

At Gazelle Sports, we strive to provide unparalleled customer service and exceptional standards. Our customer service team is dedicated to help your every need, please reach out to us if you have additional questions at 616-818-7913.

Shipping

Do I get free shipping?

Standard Shipping (5-8 business days) is free for all orders. Priority shipping (3-4 days) is available for a limitited fee. We reserve the right to to change our free shipping policy at any time without notice.

How long before my order ships?

Most orders ship within 3-4 business days. Please allow 7-10 days for delivery.

This does not apply to Club Uniform Orders. Please allow 4 weeks for Club Uniform orders to ship. For Club Uniform order information please visit our Gazelle Sports Soccer FAQ page.

What if I put in the wrong shipping address?

We will make every effort to cancel the order BEFORE it ships. Please email customercare@gazellesports.com as soon as possible so we can cancel the order and issue a refund, upon which we will instruct you to place a new order with the correct shipping address.
 
In the event that your order has already shipped, we ask that you retrieve the order and follow the return instructions located on our Returns/Exchange page to receive a refund.
 
If you cannot retrieve the order, a 50% refund will be issued. If you are seeking additional assistance, you are welcome to file a claim with your bank. Gazelle Sports will not be held accountable for packages where tracking information states the package has been delivered to the address entered by the customer upon ordering.
 

Can I cancel my order?

You may contact customer care at 616.818.7913 or customercare@gazellesports.com with your order number and request to cancel your order. If your order has yet to ship, we will cancel it and issue a refund. If your order has already shipped, you will need to follow the outlined return process once you receive it.

Why am I being sent multiple tracking numbers?

Multiple item orders can ship from different locations resulting in multiple tracking numbers.

How long do I have to return an online order?

Orders must be returned within 30 days of the purchase date to receive a refund.

What if the size I need isn't listed?

Unfortunately if the size is not listed, we do not have it in stock. If you are looking for a size for an exchange and it is not available, please follow the returns policy.

Returns

How do I return an item?

We want you to be 100% satisfied with every purchase, every time.
Take 30 days to get out there and get moving. If it’s not making moving better and easier, return or exchange it.

 

If you placed your order on Gazellesports.com (where you're at right now), use our online returns center. Shipping for returns and exchanges is free!

If you made a purchase at one of our 6 Michigan stores, please return/exchange your order in the store. Our friendly staff will be glad to help you keep moving.

Is there a return fee?

Shipping for returns and exchanges is free!

How long does it take to process the return?

Once we receive your return at our Michigan facility, we'll process your return and refund your payment or approve store credit.

Can I return an item if it’s been worn or tried on?

We want you to feel fabulous while you’re moving! Our Moving Matters Guarantee allows you up to 30 days to experience your new product(s).

How do I return a gift?

If you would like to return a gift please use our online returns center. 

Exchanges

 How do I exchange an item for another size?

Exchanges within 30 days are free! Use our returns center to get started on your return.

Community

Do you offer training programs?

We are not currently running training programs through our store locations. We are offering community runs to support you, wherever you are on your running journey! Find your Gazelle Sports location here and you can see what they have to offer!

 Do you have free weekly runs?

Our free weekly run offerings currently vary by location.

Find your Gazelle Sports location here and you can see what they have to offer!

 Do you sponsor local events?

Yes – please contact your local store to inquire about event sponsorship.

About

 I'd like to come in to get fitted for a pair of shoes. What do I need to know?

When you visit any of our locations all of our staff are trained to fit customers for shoes! If you can bring the shoes you are currently running or walking in with you this will help our staff see what you currently use and what might need to be changed for a better fit.It might also help to bring in your favorite socks for a familiar fit, but we do have try-on socks available.

Come dressed as you are! Our staff will simply have you roll up your pant legs, slide off your shoes and take a brief walk or run to observe how your feet and body move together. We’ll also measure your feet.

Next, our staff will select shoes for you to try on. You can walk, run, jump -do what you need to do to get a good feel for the shoes and make your selection!

Why did you cancel my order?

We're authorized to sell our vendor partner's products to end users. We reserve the right to cancel any orders that we believe are being purchased for reselling.