At Gazelle Sports, we strive to provide unparalleled customer service and exceptional standards. Our customer service team is dedicated to help your every need, please reach out to us if you have additional questions at 616-818-7913.
At Gazelle Sports, we strive to provide unparalleled customer service and exceptional standards. Our customer service team is dedicated to help your every need, please reach out to us if you have additional questions at 616-818-7913.
Standard Shipping (5-8 business days) is free for all orders. Priority shipping (3-4 days) is available for a limitited fee. We reserve the right to to change our free shipping policy at any time without notice.
Most orders ship within 3-4 business days. Please allow 7-10 days for delivery.
This does not apply to Club Uniform Orders. Please allow 4 weeks for Club Uniform orders to ship. For Club Uniform order information please visit our Gazelle Sports Soccer FAQ page.
You may contact customer care at 616.818.7913 or customercare@gazellesports.com with your order number and request to cancel your order. If your order has yet to ship, we will cancel it and issue a refund. If your order has already shipped, you will need to follow the outlined return process once you receive it.
Multiple item orders can ship from different locations resulting in multiple tracking numbers.
Orders must be returned within 30 days of the purchase date to receive a refund.
Unfortunately if the size is not listed, we do not have it in stock. If you are looking for a size for an exchange and it is not available, please follow the returns policy.
We want you to be 100% satisfied with every purchase, every time.
Take 30 days to get out there and get moving. If it’s not making moving better and easier, return or exchange it.
If you placed your order on Gazellesports.com (where you're at right now), use our online returns center. Shipping for returns and exchanges is free!
If you made a purchase at one of our 6 Michigan stores, please return/exchange your order in the store. Our friendly staff will be glad to help you keep moving.
Shipping for returns and exchanges is free!
Once we receive your return at our Michigan facility, we'll process your return and refund your payment or approve store credit.
We want you to feel fabulous while you’re moving! Our Moving Matters Guarantee allows you up to 30 days to experience your new product(s).
If you would like to return a gift please use our online returns center.
Exchanges within 30 days are free! Use our returns center to get started on your return.
We are not currently running training programs through our store locations. We are offering community runs to support you, wherever you are on your running journey! Find your Gazelle Sports location here and you can see what they have to offer!
Our free weekly run offerings currently vary by location.
Find your Gazelle Sports location here and you can see what they have to offer!
Yes – please contact your local store to inquire about event sponsorship.
When you visit any of our locations all of our staff are trained to fit customers for shoes! If you can bring the shoes you are currently running or walking in with you this will help our staff see what you currently use and what might need to be changed for a better fit.It might also help to bring in your favorite socks for a familiar fit, but we do have try-on socks available.
Come dressed as you are! Our staff will simply have you roll up your pant legs, slide off your shoes and take a brief walk or run to observe how your feet and body move together. We’ll also measure your feet.
Next, our staff will select shoes for you to try on. You can walk, run, jump -do what you need to do to get a good feel for the shoes and make your selection!
We're authorized to sell our vendor partner's products to end users. We reserve the right to cancel any orders that we believe are being purchased for reselling.