Quick reference:

New and unworn products are eligible for returns or exchanges within 30 days of purchase in-store or online. 

Used and worn product can be exchanged or given in-store or online credit within 30 days of purchase. Exclusions apply, please see below.

Carbon-plated footwear must be returned in new condition and original, undamaged packaging to be eligible for exchange or refund. 

New Products

Products that are returned in new and unworn condition are eligible for a full refund or exchange on their original form of payment either in-store or online. We request that you return the product in its original packaging and is received undamaged. 

Used/Worn Products

At Gazelle Sports, we’re committed to making sure you’re happy with your purchase. We understand that products may not always meet expectations in real-world conditions, and we proudly stand behind what we sell. If your item isn’t working out as planned, bring it back to one of our stores within 30 days or reach out to customer service, and someone on our team will help you find the right replacement.

Product that is returned in used condition to Gazelle Sports will not be eligible for a refund, and are eligible for an exchange or store credit only.

Carbon-Plated Footwear

Carbon-Plated footwear must be returned in new + unused condition to be eligible for a refund or an exchange. Carbon-plated footwear that is returned in used and worn condition will not be eligible for online or in-store credit or a refund or exchange.

Electronics

Electronics are eligible for refund or exchange only if it is returned unopened, in its original packaging. Electronics that are opened will not be accepted for return or exchange.

Products Marked "Final Sale"

Items marked final sale are excluded from our return policy. They are ineligible for returns/exchanges.