Frequently Asked

Returns and Exchanges

What is your return policy?

We want you to be 100% satisfied with every purchase, every time. If it’s not making moving better and easier, you can return or exchange it. Our Moving Matters Guarantee allows you up to 30 days to experience your new product(s). If at any point within that time frame you are not satisfied, please contact us. Our expert staff is here to listen, solve problems, make recommendations and help you on your journey to living life well.

Gazelle Sports reserves the right to refuse returns for orders that we believe were purchased with the intention of resale. Gazelle Sports reserves the right to refuse returns for frequent abuses of our return policy.

How do I start a return or exchange?

To start your return or exchange, please visit our Returns Center and enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return.

Is there a fee to return my order?

Returns and exchanges are free! We'll provide you with a prepaid return label to send back your item(s).

To start your return, please visit our Returns Center.

How long do I have to return an online order?

Orders must be returned within 30 days to receive a refund.

How do I return or exchange a gift?

To start a Gift Return, follow this link to our Returns Center:

After entering your email address and order information, you'll be guided through the exchange process and receive step-by-step instructions, a return shipping label, and if applicable, an order confirmation for your new replacement order. Once your return is processed, we will issue a gift card (store credit) via email.

I live in Michigan, can I return my online order in-store?

Yes, if you ordered something online at, you can return it to any of our store locations.

Store locations and hours

What should I do if I receive the wrong product?

We take great care when preparing your order for shipment. If you received the wrong product, or have any other questions or concerns about your order, please contact