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GOT A QUESTION? ASK AWAY!
GOT A QUESTION? ASK AWAY!
Frequently Asked Questions
Frequently Asked Questions
If you have a question or issue, take a look at our FAQs - you just might find the solution you need! If not, let us know, and we'll be happy to help.
If you have a question or issue, take a look at our FAQs - you just might find the solution you need! If not, let us know, and we'll be happy to help.
Frequently Asked
Returns and Exchanges
What is your return policy?
We want you to be 100% satisfied with every purchase, every time. If it’s not making moving better and easier, you can return or exchange it. Our Moving Matters Guarantee allows you up to 30 days to experience your new product(s). If at any point within that time frame you are not satisfied, please contact us. Our expert staff is here to listen, solve problems, make recommendations and help you on your journey to living life well.
We built this policy with our customers in mind and reserve the right to limit or deny returns if we determine that the customer has engaged in fraudulent behavior, is abusing our policy through frequent used returns or we believe that the order was purchased with the intention of resale.
Consumed nutrition products are not covered under this policy.
Items Marked "Final Sale"
Items marked final sale are excluded from our return policy. They are ineligible for returns/exchanges.
How do I start a return or exchange?
To start your return or exchange, please visit our Returns Center and enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return.
Is there a fee to return my order?
Returns and exchanges are free! We'll provide you with a prepaid return label to send back your item(s).
To start your return, please visit our Returns Center.
How long do I have to return an online order?
Orders must be returned within 30 days to receive a refund.
How do I return or exchange a gift?
To start a Gift Return, follow this link to our Returns Center:
https://returns.gazellesports.com/gifts
After entering your email address and order information, you'll be guided through the exchange process and receive step-by-step instructions, a return shipping label, and if applicable, an order confirmation for your new replacement order. Once your return is processed, we will issue a gift card (store credit) via email.
I live in Michigan, can I return my online order in-store?
Yes, if you ordered something online at gazellesports.com, you can return it to any of our store locations.
What should I do if I receive the wrong product?
We take great care when preparing your order for shipment. If you received the wrong product, or have any other questions or concerns about your order, please contact customercare@gazellesports.com.
Frequently Asked
Shipping
How much does shipping cost?
We offer free Standard Shipping (5-8 business days) for orders over $75 and $5 Standard Shipping for orders under $75. Priority shipping (3-4 days) is available for a limited fee for orders of any value. We reserve the right to to change our free shipping policy at any time without notice.
How long before my order ships?
Most orders ship from our Michigan locations within 2-3 business days. We'll keep you updated every step of the way, and send you an order and shipping confirmation via email with your tracking information.
If you are trying to track the status of an order, and did not receive an order confirmation email, please contact customercare@gazellesports.com.
What if I put in the wrong shipping address?
Please email customercare@gazellesports.com as soon as possible with your name and order number. We will make every effort to update the address or cancel the order BEFORE it ships.
In the event that your order has already shipped, we ask that you retrieve the order and follow the return instructions located on our Returns/Exchange page to receive a refund.
Gazelle Sports will not be held accountable for packages where tracking information states the package has been delivered to the address entered by the customer upon ordering.
Why am I being sent multiple tracking numbers?
We do our best to minimize packaging and ship orders with multiple items together, however, depending on availability, items may be shipped from our different store locations.
Can I cancel my order?
Ordered the wrong size by mistake? Please contact us as soon as possible with your name and order number. We can't make changes to an order once it is placed, but if it hasn't shipped yet, we may be able to cancel it for you. If your order has already shipped, you will need to return your order via our Returns Center.
Do you ship internationally?
We are unable to ship to destinations outside of the United States at this time, though we are able to ship packages to military and diplomatic addresses with an APO, FPO or DPO address, as well as to Alaska, Hawaii, Guam and Puerto Rico.
Orders shipping to third party freight forwarding addresses will be canceled.
Frequently Asked
Pricing
You reduced the price after I bought it! Can I get a refund?
If our price is reduced within 7 days of purchase and the item is currently available in the exact style, size and color, you may request a refund for the difference to the original form of payment or store credit.
- For in-store purchases, please bring your receipt to any of our 7 Michigan store locations.
- For online orders, please email customercare@gazellesports.com with your order number.
- Final sale items excluded.
Do you price match?
We offer price matching only to the vendor's official website stated price in the exact style, size and color at time of purchase. The product must be in stock on the vendor's site to receive a price match. Vendor offered promotions and discounts will not apply.
Frequently Asked
Gift Cards
How do I buy a gift card?
You can purchase a gift card online or at any of our Michigan store locations.
Digital gift cards will be emailed to you shortly after you place your order. Orders placed for physical gift cards will be mailed via USPS First Class mail.
Gift Cards cannot be redeemed for cash unless required by law and will not be replaced if lost or stolen. It has no cash value and is non-refundable. This card does not expire, nor does Gazelle Sports or Team Gazelle charge any fees. Use of this card constitutes acceptance of these terms and conditions.
How do I check the balance on my gift card?
You can email, call or chat with our Customer Care team, or reach out to your local Gazelle Sports store, and a team member will be happy to check the balance of your gift card for you.
Email Us
customercare@gazellesports.com
This is the best and fastest way to reach us. Just send us a note and we'll get back to you within 24 hours.
Call Us
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Chat Us
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