Most orders ship from our Michigan locations within 2-3 business days. We'll keep you updated every step of the way, and send you an order and shipping confirmation via email with your tracking information.

If you are trying to track the status of an order, and did not receive an order confirmation email, please contact customercare@gazellesports.com.

We offer free Standard Shipping (5-8 business days) for orders over $75 and $5 Standard Shipping for orders under $75. Priority shipping (3-4 days) is available for a limited fee for orders of any value. We reserve the right to to change our free shipping policy at any time without notice.

Please email customercare@gazellesports.com as soon as possible with your name and order number. We will make every effort to update the address or cancel the order BEFORE it ships.

In the event that your order has already shipped, we ask that you retrieve the order and follow the return instructions located on our Returns/Exchange page to receive a refund.

Gazelle Sports will not be held accountable for packages where tracking information states the package has been delivered to the address entered by the customer upon ordering.

We do our best to minimize packaging and ship orders with multiple items together, however, depending on availability, items may be shipped from our different store locations.

Ordered the wrong size by mistake? Please contact us as soon as possible with your name and order number. We can't make changes to an order once it is placed, but if it hasn't shipped yet, we may be able to cancel it for you. If your order has already shipped, you will need to return your order via our Returns Center.